Refund policy
Refund & Return Policy
VELARE
Last updated: [date]
At VELARE, we are committed to providing high-quality products and a positive shopping experience for customers worldwide.
If you are not completely satisfied with your purchase, we offer a 90-day return policy.
90-Day Worldwide Return Policy
You have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be:
• unused
• in the same condition that you received it
• in its original packaging
• accompanied by proof of purchase
How to Request a Return
To initiate a return, please contact us at:
Please include:
• your order number
• description of the issue
• photos if the item is damaged or defective
Once your return request is approved, we will provide instructions and the appropriate return address.
Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is:
• damaged
• defective
• incorrect
contact us within 7 days of delivery and we will work with you to resolve the issue.
Non-Returnable Items
The following items cannot be returned:
• gift cards
• personalized products
• perishable goods
• personal care products for hygiene reasons
• hazardous materials or flammable liquids
Exchanges
To exchange an item, please request a return first.
Once approved, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, refunds will be processed to your original payment method within 10 business days.
Please note that banks and payment providers may require additional processing time.
Return Shipping
Customers may be responsible for return shipping costs unless the product is defective or incorrect.
Contact
If you have questions about our return policy, please contact:
VELARE Support
soul202324@gmail.com